Transit Operations Security Liaison (Bus and Rail)
King County
Seattle, WA
Full-time
This job is no longer available.
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Salary
$77,251.20 - $110,344.00 Annually
Location
Seattle, WA
Job Type
Special Duty Assignment
Job Number
2024ECB22446
Department
MTD - Metro Transit
Division
General Manager
Opening Date
08/23/2024
Closing Date
9/9/2024 4:00 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
J2 : ATU L587-Transit
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
*This is an internal recruitment. We are only accepting applications from qualified ATU 587 bargaining unit members.*
The Metro Transit Safety, Security, and Quality Assurance (SSQA) Division seeks multiple entry-level safety professionals to join our Transit Operations Security Liaison Team within Bus and Rail Operations. These 12-month Special Duty Assignment (SDA) positions report to the Transit Physical Security Superintendent.
As a member of the Transit Operations Security Liaison team, you will provide on-site safety and security support at bases, addressing challenges related to both intentional and unintentional harm, and offering information and resources to help address safety and security questions that come up at the work site. Our team of Security Liaisons also plays a crucial role in processing approximately 900 videos per month in response to video footage requests from Base Chiefs, Superintendents, Transit Police, SSQA, Risk Management, and other internal and external clients. This work directly supports Metro's ability to provide faster, more efficient customer service to our employees, clients, and community.
We are looking for coachable individuals with strong attention to detail, excellent interpersonal and conflict management skills, experience in public transportation, and a proven history of providing services that ensure passenger and employee safety. Our ideal candidates will be reliable, possess strong time and task management skills, and be able to work flexible hours and/or on-call as needed to accommodate 24/7 transit operations. Ideally, candidates will have knowledge, experience, or a strong interest in any of the following areas:
Recruitment Info: This recruitment will be used to fill multiple Special Duty Assignments that are expected to last 12 months, with the possibility of extension. An eligibility pool may be created from this recruitment to fill future Special Duty Assignment Transit Operations Security Liaison vacancies. The pool would be active for up to 12 months, at the discretion of the hiring authority.
About the Safety, Security & Quality Assurance Division
King County Metro Transit's SSQA Division provides leadership and the highest level of support and customer focus to continuously improve Metro's safety culture and security practices to best protect Metro employees, patrons, and the communities we serve from unintentional and intentional harm.
If you have any questions about this recruitment or the Transit Operations Security Liaison position, please reach out to Senior Talent Advisor, Emily Clark (She/Her/Hers): EmClark@KingCounty.gov or 206-477-8373.
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Transit Operations Security Liaison, you will also:
We are looking for candidates who meet the following REQUIRED qualifications:
To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Emily Clark at EmClark@KingCounty.gov. The following materials are required to apply:
Applicants who are unable to apply online should follow the instructions at Application FAQ's- King County. For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: +1 855-524-5627.
Selection Process
Applications will be screened to determine whether candidates meet the minimum qualifications, and for clarity, thoroughness, and competitiveness for this position. The employment history and job duties detailed within your application must validate and support any supplemental question responses. If your responses cannot be validated, you may not proceed to the next steps of the selection process. Incomplete applications may be removed from consideration for the role. The most competitive candidates may be invited to participate in one or more in-person/ on-site interviews. It is important to note that you must get approval from your current supervisor, chief, or manager to accept a Special Duty assignment. We encourage you to discuss this SDA opportunity with them before applying.
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. Employees in this job classification will work 40 hours per week on a flexible work schedule approved by their immediate supervisor, and typically work hours are between 6:00 a.m. and 6:00 p.m., Monday through Friday. Employees must be available to work an altered schedule, including swing and graveyard shifts as needed, and must be willing to be on-call when deemed necessary to respond to job responsibilities. Employees may be required to work extended hours, weekends, and holidays.
Work Location
Work will generally be performed at Rail and Bus Operations Bases but may include all Metro bases or locations anywhere within the Metro service area.
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.
Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention are how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native Ame and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
Investing in YOU
King County is dedicated to creating a workplace that embraces your talents and passion for public service; provides competitive pay and benefits; promotes racial diversity and cultural responsiveness; cares about your health and safety in and out of work; offers equitable development and advancement opportunities; and embraces technology, tools and systems that work for you. Visit kingcounty.gov/depts/human-resources/investing-in-you.aspx to learn more about "Investing in YOU."
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$77,251.20 - $110,344.00 Annually
Location
Seattle, WA
Job Type
Special Duty Assignment
Job Number
2024ECB22446
Department
MTD - Metro Transit
Division
General Manager
Opening Date
08/23/2024
Closing Date
9/9/2024 4:00 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
J2 : ATU L587-Transit
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
Summary
*This is an internal recruitment. We are only accepting applications from qualified ATU 587 bargaining unit members.*
The Metro Transit Safety, Security, and Quality Assurance (SSQA) Division seeks multiple entry-level safety professionals to join our Transit Operations Security Liaison Team within Bus and Rail Operations. These 12-month Special Duty Assignment (SDA) positions report to the Transit Physical Security Superintendent.
As a member of the Transit Operations Security Liaison team, you will provide on-site safety and security support at bases, addressing challenges related to both intentional and unintentional harm, and offering information and resources to help address safety and security questions that come up at the work site. Our team of Security Liaisons also plays a crucial role in processing approximately 900 videos per month in response to video footage requests from Base Chiefs, Superintendents, Transit Police, SSQA, Risk Management, and other internal and external clients. This work directly supports Metro's ability to provide faster, more efficient customer service to our employees, clients, and community.
We are looking for coachable individuals with strong attention to detail, excellent interpersonal and conflict management skills, experience in public transportation, and a proven history of providing services that ensure passenger and employee safety. Our ideal candidates will be reliable, possess strong time and task management skills, and be able to work flexible hours and/or on-call as needed to accommodate 24/7 transit operations. Ideally, candidates will have knowledge, experience, or a strong interest in any of the following areas:
- Bus and Rail Operations and Maintenance
- Customer Service
- Transportation Safety and Security
Recruitment Info: This recruitment will be used to fill multiple Special Duty Assignments that are expected to last 12 months, with the possibility of extension. An eligibility pool may be created from this recruitment to fill future Special Duty Assignment Transit Operations Security Liaison vacancies. The pool would be active for up to 12 months, at the discretion of the hiring authority.
About the Safety, Security & Quality Assurance Division
King County Metro Transit's SSQA Division provides leadership and the highest level of support and customer focus to continuously improve Metro's safety culture and security practices to best protect Metro employees, patrons, and the communities we serve from unintentional and intentional harm.
If you have any questions about this recruitment or the Transit Operations Security Liaison position, please reach out to Senior Talent Advisor, Emily Clark (She/Her/Hers): EmClark@KingCounty.gov or 206-477-8373.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Transit Operations Security Liaison, you will also:
- Support the investigation and analysis of accidents and incidents.
- Participate in safety and security meetings, contributing to hazard identification and corrective action planning.
- Monitor work sites for safety and security risks and help develop mitigation strategies.
- Support Employees by recommending and identifying appropriate tools and training in alignment with existing safety and security policies/procedures.
- Ensure safety and security promotional materials are posted and updated at bases as needed.
- Monitor and ensure organizational activities are conducted in accordance with federal, state, and local regulations, rules, and guidelines and industry best practices for safety, including Washington State Safety and Security standards.
- Utilize Metro's safety data management systems to enter safety and security reports.
- Function as the onsite liaison for front-line employee safety and security concerns.
- Assist in developing incident investigation reports, which include pulling and processing video for internal and external stakeholders.
- Retrieve and process video footage from coach CCTV systems, coordinate and engage with other work groups, entities, operators, and others about coach videos and other security topics.
- Represent the Security section at meetings and hearings.
- Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills
We are looking for candidates who meet the following REQUIRED qualifications:
- Must be a current ATU 587 bargaining unit member with at least three (3) years of experience as a Full Time Operator for King County Metro Transit.
- Must have an exemplary attendance record.
- Knowledge of the bus operating environment and the buses themselves.
- Knowledge of coach operations including activating equipment and relocating coaches in emergencies, as needed.
- Strong attention to detail, and the ability to ensure accuracy and completeness.
- Must possess a current, unrestricted Washington Commercial Driver's License- Class B passenger endorsement, with the air brake restriction removed.
- A current CDL Medical Examiner's card is required. Basic proficiency with computers is required.
- Accountability: Holds self and others accountable to meet commitments.
- Conflict Management: Handles conflict situations effectively.
- Effective Communication Skills: Clearly and effectively communicates across various platforms to diverse audiences while ensuring understanding.
- Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Quality Decision-Making: Thinks critically and makes good, timely decisions
- Planning and Aligning: Plans and prioritizes work to meet commitments aligned with organizational goals
- Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies
- Proficiency with Microsoft Word, Outlook, Excel, and other MS Office Suite products.
- Knowledge of and respect for maintaining chain-of-custody protocols.
- Awareness of Metro and ATU 587 policy about the appropriate use of video.
- Technical proficiency with CCTV systems and computers.
- Familiarity with Metro's fleet management, deployment, and hosteling program.
- Troubleshooting skills and resourcefulness when solving problems.
- Demonstrated experience effectively de-escalating others.
- Emotional intelligence, strong interpersonal skills, and the ability to collaborate effectively with others to find solutions.
- Time management skills and the ability to handle multiple competing priorities
- Applicants are subject to random, post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing in compliance with federal DOT alcohol and controlled substance testing program protocols.
- Candidates must be willing to work flexible shift times and on-call in order to complete critical tasks with minimal disruption to transit services.
Supplemental Information
To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Emily Clark at EmClark@KingCounty.gov. The following materials are required to apply:
- An online King County application, updated with accurate contact information, and relevant work history going back at least 5 years (or more, if necessary to include all relevant work experience), with all job responsibilities, dates of employment, and reasons for leaving explained clearly.
- Thoroughly respond to all supplemental questions within the application.
Applicants who are unable to apply online should follow the instructions at Application FAQ's- King County. For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: +1 855-524-5627.
Selection Process
Applications will be screened to determine whether candidates meet the minimum qualifications, and for clarity, thoroughness, and competitiveness for this position. The employment history and job duties detailed within your application must validate and support any supplemental question responses. If your responses cannot be validated, you may not proceed to the next steps of the selection process. Incomplete applications may be removed from consideration for the role. The most competitive candidates may be invited to participate in one or more in-person/ on-site interviews. It is important to note that you must get approval from your current supervisor, chief, or manager to accept a Special Duty assignment. We encourage you to discuss this SDA opportunity with them before applying.
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. Employees in this job classification will work 40 hours per week on a flexible work schedule approved by their immediate supervisor, and typically work hours are between 6:00 a.m. and 6:00 p.m., Monday through Friday. Employees must be available to work an altered schedule, including swing and graveyard shifts as needed, and must be willing to be on-call when deemed necessary to respond to job responsibilities. Employees may be required to work extended hours, weekends, and holidays.
Work Location
Work will generally be performed at Rail and Bus Operations Bases but may include all Metro bases or locations anywhere within the Metro service area.
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.
Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention are how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native Ame and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
Investing in YOU
King County is dedicated to creating a workplace that embraces your talents and passion for public service; provides competitive pay and benefits; promotes racial diversity and cultural responsiveness; cares about your health and safety in and out of work; offers equitable development and advancement opportunities; and embraces technology, tools and systems that work for you. Visit kingcounty.gov/depts/human-resources/investing-in-you.aspx to learn more about "Investing in YOU."
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
This job is no longer available.
King County
Seattle, WA