Salary

$54,267.20 - $68,806.40 Annually

Location

WA. 98002, WA

Job Type

Career Service, Full Time, 40 hrs/week

Job Number

2024SD22893

Department

DPH - Public Health

Division

Community Health Services

Opening Date

10/24/2024

Closing Date

11/11/2024 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

C9 : PROTEC17-DPH, DCHS-Admin

Full- or Part-Time

Full Time

Summary

This position provides a variety of technical clerical support services. This includes direct patient customer service in person and over the phone. This service includes specialized program specific information and interviewing to assist with patient specific needs. It also includes technical medical data entry into multiple Electronic Health Record systems. This position supports primarily the Parent Child Health Program but also is cross trained in the Sexual and Reproductive Health Program as well.

Commitment To Equity and Social Justice
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Job Duties

• Customer Service and Patient Check-In Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth.
• Utilizing language interpreters when appropriate to meet clients' needs.
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations.
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments.
• Coordinating patient and information flow while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Dealing with sensitive and/or potentially volatile situations with customers.
• Interviewing internal and/or external customers to establish program-specific documentation and/or identify services needed.
• Providing program-specific information that requires limited interpretation of established policies, procedures, and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person.
• Administration and Clerical Work During and after client visits responsibilities include accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff.
• Using a variety of computer programs including Epic (an electronic health record program), and Microsoft Office products.
• Ordering supplies, making copies, faxing, and other general office and clerical duties. Performing light to moderate numerical calculations involving accounts payable, accounts receivable, cashiering, reconciling accounts, monitoring expenditures, and/or other applications.
• Maintaining inventory, ordering, collecting, and distributing supplies and/or equipment.
• May lift up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodation.
• Composing, drafting, typing and/or word processing, proofreading, and editing documents, contracts and/or correspondence to ensure these conform to the appropriate use of the English language and established procedures; may require machine transcription.
• Processing mail by attaching related correspondence or information before forwarding, responding to mail when appropriate, responding to mail that can be handled personally, identifying priority and/or time-sensitive matters and maintaining security and confidentiality.
• May be assigned the orientation and/or training of co-workers.
• May modify and update desk procedures that relate to assigned work.
• May attend and take minutes at meetings.
• May schedule meetings and maintain calendars for supervisor and/or organizational unit/program.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

Required:

• Previous experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions.
• Experience working with diverse populations, such as individuals of different ages, races, ethnic groups or who speak limited English.
• Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences.
  
• Computer-savvy and able to learn to use new computer programs and technical tools quickly.
• Action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.
• Maintain confidentiality of client information.
• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them.
• Are able to maintain their composure under pressure.
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodation.

Desired:

• Bilingual.
• Epic software experience.
• Demonstrated experience and knowledge of Microsoft Office 365.
• Experience working with people living homeless, experiencing a mental health crisis, or other vulnerable populations.

Supplemental Information

Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Application Process
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

PLEASE NOTE: Cover letters and resumes will NOT be used in the evaluation process. Be thorough in your supplemental questions.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring . For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en .
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Work Schedule
This position is Monday-Friday, 8:00am-5:00pm. This position is non-exempt and eligible for overtime.

Work Location
This position is located at Auburn Public Health, 901 Auburn Way North, Suite A. This is an in-person position 5 days a week.

Union Membership
This position is represented by PROTEC 17.

Contact
For questions about this recruitment, please contact Sarah Dunkinson (sdunkinson@kingcounty.gov).

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year plus twopersonal holidays
• Generous vacation and paid sick leave
• Paid parental,family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.