Permit Technician
King County
Seattle, WA
Full-time
This job is no longer available.
Job Posting Shared.
Job Posting Reminder Sent.
Salary
$30.08 - $38.14 Hourly
Location
WA 98057-2906, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2024VS23028
Department
DLS - Dept. of Local Services
Division
Permitting
Opening Date
10/25/2024
Closing Date
11/11/2024 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
C1 : PROTEC17-DES, DLS, DNRP
Full- or Part-Time
Full Time
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our TrueNorth values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Technician who will provide a high level of customer service and perform a wide variety of technical duties to support the Permitting Services team.
The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division. If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you.
This Permit Technician can thrive in a team environment, enjoys working with the public and can establish and maintain effective relationship with our customers.
This is a hybrid position. You will be required to perform in-person customer service and in-office duties on a regular basis. The current in-office requirement is one to two days per week. This may change depending on workplace needs.
About the Department of Local Services:
King County is the local service provider for the roughly one quarter-million people who live in the unincorporated areas of the county; collectively, these communities would be the second largest city in the state. The Department of Local Services includes a Director's Office, and the Road Services and Permitting Divisions. Together, this department provides a single executive point of accountability for delivering local services to all unincorporated areas.
To learn more about the Permitting Division please visit our website at King County Permits .
Our commitment to Equity, Racial and Social Justice:
The Department of Local Services is deeply dedicated to fostering equity, racial and social justice in every aspect of our work. Our commitment to " True North " values which ensures every person has the opportunity to thrive and reach their full potential and forms the core of our mission and purpose. Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and
perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing, and we remain steadfast in our efforts to create a positive impact for our employees and communities alike.
Applying equity, racial and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
Permit & Business License application processing:
Minimum Qualifications:
Applicants who pass the initial screening will be invited to participate in a 15-minute phone interview the week of November 18, 2024.
If selected to move forward after the phone interview, you will be invited for a virtual interview the week of November 25, 2024.
This recruitment may be used to fill vacancies for up to 6 months, including career service, short-term temporary (STT), term-limited temporary (TLT) and/or special duty assignment (SDA) opportunities for current King County career service employees who have passed their probationary period.
Who May Apply: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
Forms and Materials: A completed King County Application is required. We highly recommend that you also provide a resume and cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge, and skills for the position.
Selection Process: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.
Work Schedule: The work week is normally Monday through Friday, 7:00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This position is non-exempt from the provisions of the Fair Labor Standard Act and is eligible for overtime pay, with prior supervisor approval.
Emergency Designation Status: This position has been designated as:
Non-Mission Critical - Employees who staff county functions or services that may be delayed, suspended, or diverted in an emergency while essential functions are prioritized Mission Critical.
Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .
Union Membership: PROTEC17
Teleworking Requirement:
The work associated with this position will be performed through a hybrid work schedule of teleworking, onsite work and meetings as needed.
Employees will have access to shared workspaces at various King County facilities.
Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply:
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
If you have any questions regarding this recruitment, please contact Vivienne Swai, HR Analyst, by email at vswai@kingcounty.gov , or by phone at (206) 477-1538.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$30.08 - $38.14 Hourly
Location
WA 98057-2906, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2024VS23028
Department
DLS - Dept. of Local Services
Division
Permitting
Opening Date
10/25/2024
Closing Date
11/11/2024 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
C1 : PROTEC17-DES, DLS, DNRP
Full- or Part-Time
Full Time
Summary
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our TrueNorth values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Technician who will provide a high level of customer service and perform a wide variety of technical duties to support the Permitting Services team.
The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division. If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you.
This Permit Technician can thrive in a team environment, enjoys working with the public and can establish and maintain effective relationship with our customers.
This is a hybrid position. You will be required to perform in-person customer service and in-office duties on a regular basis. The current in-office requirement is one to two days per week. This may change depending on workplace needs.
About the Department of Local Services:
King County is the local service provider for the roughly one quarter-million people who live in the unincorporated areas of the county; collectively, these communities would be the second largest city in the state. The Department of Local Services includes a Director's Office, and the Road Services and Permitting Divisions. Together, this department provides a single executive point of accountability for delivering local services to all unincorporated areas.
To learn more about the Permitting Division please visit our website at King County Permits .
Our commitment to Equity, Racial and Social Justice:
The Department of Local Services is deeply dedicated to fostering equity, racial and social justice in every aspect of our work. Our commitment to " True North " values which ensures every person has the opportunity to thrive and reach their full potential and forms the core of our mission and purpose. Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and
perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing, and we remain steadfast in our efforts to create a positive impact for our employees and communities alike.
Job Duties
Applying equity, racial and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
Permit & Business License application processing:
- Assist customers with application process.
- Receive and screen application materials and determine application completeness.
- Categorize applications, create system records, enter permit details, and route to subject matter experts.
- Calculate and assess fees.
- Track and update permit records using multiple software systems.
- Verify permit issuance requirements are met, issue approved permits, and provide information to applicants.
- Prepare legal documents including liens, agreements, financial guarantees/bond and
- Process legal documents for recording.
- Assists customers in person, over the phone and by email.
- Provide customer information about the permitting process and a wide variety of general questions including how to access online services, and permit status.
- Identify problems, perform research, resolve issues, and communicate with customers.
- Consult with other departments to resolve issues.
- Communicate on the job in ways that reflect well upon King County and the department.
- Run reports and process various notifications to applicants at various stages of the permitting process both electronically and by mail.
- Crosstrain with other Permit Technicians to perform the various functions of the team.
- Process complex multi-step financial transactions including refunds and past due account collections.
- Maintain daily records of receipts and electronic payments.
- Prepare bank deposits.
- Research and resolve discrepancies.
- Respond to customer disputes.
- Process monthly billings for permit fees and civil penalties involving verifying information, printing, stuffing envelopes, mailing invoices, and responding to customer inquiries.
- Procurement, pay vendors, reconcile accounts, using Oracle EBS.
Experience, Qualifications, Knowledge, Skills
Minimum Qualifications:
- Can demonstrate an overall understanding and involvement with building and land use permit processing procedures.
- Experience providing excellent customer service including analyzing, researching, and solving complex problems while maintaining positive customer relationships.
- Solid computer skills including intermediate level using Excel, Word, Outlook, SharePoint, or other software applications relative to the position.
- Professional accounting or bookkeeping knowledge and experience performing accounts payable, accounts receivable, processing payments and bank deposits, and entry of complex multi-step financial transactions using software tools.
- Ability to use initiative and judgment interpreting policies, rules, and guidelines.
- Demonstrated ability to work as an effective team member in an environment with multiple shared responsibilities, with various deadlines.
- Very detail oriented, organized, flexible, and able to proactively prioritize work while handling multiple tasks, deadlines, and priorities that can change often.
- Excellent communication skills both written and verbal.
- Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
- Success working in continuous improvement environment.
- Professional experience within a public agency providing service related to permit application processing.
- Experienced using Oracle software.
- Experience using Accela or other permitting software to initialize permit records, calculate fees, update workflow and permit details, and process financial transactions.
- Experience using SharePoint and/or Bluebeam.
- Experience using MyBuildingPermit.com or other online permitting system software and related business processes in support of electronic permitting.
- Knowledge of rules, regulations, codes, laws and/or policies relative to the position.
- Must be able to move from workstation to workstation, sitting, standing, and reaching throughout the workday in a fast-paced environment.
Supplemental Information
Applicants who pass the initial screening will be invited to participate in a 15-minute phone interview the week of November 18, 2024.
If selected to move forward after the phone interview, you will be invited for a virtual interview the week of November 25, 2024.
This recruitment may be used to fill vacancies for up to 6 months, including career service, short-term temporary (STT), term-limited temporary (TLT) and/or special duty assignment (SDA) opportunities for current King County career service employees who have passed their probationary period.
Who May Apply: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
Forms and Materials: A completed King County Application is required. We highly recommend that you also provide a resume and cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge, and skills for the position.
Selection Process: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.
Work Schedule: The work week is normally Monday through Friday, 7:00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This position is non-exempt from the provisions of the Fair Labor Standard Act and is eligible for overtime pay, with prior supervisor approval.
Emergency Designation Status: This position has been designated as:
Non-Mission Critical - Employees who staff county functions or services that may be delayed, suspended, or diverted in an emergency while essential functions are prioritized Mission Critical.
Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .
Union Membership: PROTEC17
Teleworking Requirement:
The work associated with this position will be performed through a hybrid work schedule of teleworking, onsite work and meetings as needed.
Employees will have access to shared workspaces at various King County facilities.
Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply:
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
If you have any questions regarding this recruitment, please contact Vivienne Swai, HR Analyst, by email at vswai@kingcounty.gov , or by phone at (206) 477-1538.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
This job is no longer available.
King County
Seattle, WA