Technical Clerk I

Pellissippi State Community College   Knoxville, TN   Full-time
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Title: Technical Clerk I

Department: Records

Number of Positions: 1

Classification: 3

Position #: 600160

Type of Appointment: Full-Time

FLSA Status: Non-Exempt

Pay Rate: $30,000 - $32,540.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements:

• Non-supervisory roles: three (3) current or former supervisors

• Personal references (friends, clergy, customers, relatives) are not considered acceptable references)

Position Summary: The overall function of the Technical Clerk I is to be the team lead on transcript requests and enrollment verifications and assist with several key Records office related tasks

Essential Functions:

30% Monitor electronic transcripts and process manual transcript requests and inquiries

20% Provide customer service for the Records Office through email, mail, and telephone

15% Prepare and process Enrollment and/or Educational Verification requests

10% Manage and process Dual Credit grades from area school systems after payments are posted

10% Update and verify dual enrollment students' academic records and grant eligibility in TSAC's database (FAST)

5% Administer Debt Agreement database and procedures

5% Problem solve with regard to admissions and registration activities

5% Monitor change of major requests

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Results Areas: All transcript related inquiries, enrollment verifications, and change of major requests should be completed within 24 - 48 hours of submission during regular working hours.

Job Requirements: Minimum requirement is a high school diploma/GED with minimum 1 year of full-time relevant work experience such as office and/or customer service experience

Having higher education/Banner experience is a plus.

Part-time work experience is calculated at 50% credit of full-time work experience.

Skills/Abilities:
  • Demonstrates ability to be innovative and improve processes
  • Takes initiative to get things done without being prompted
  • Strong problem-solving skills
  • Able to make decisions with limited information
  • Demonstrates a high degree of technical skill required by the job
  • Able to engage in the college's mission and values
Complexity & Creativity: The complexity and creativity of the position are influenced in accordance with TBR/College policies and procedures and Federal guidelines. Strong attention to detail and providing superior customer service at all times. Excellent written and verbal communication skills are required. Ability to analyze and problem solve. Proficiency with general computer functions, including Microsoft Office.

Judgement and Decisions: Decisions regarding granting change of major requests can be determined by the Technical Clerk, as well as accepting transcript requests. There are specific policies and procedures required for these tasks and if these are not followed the Technical Clerk may deny the request until proper information is received.

Nature of Contacts: Contact with current and former students, college/university staff and administrators, faculty, high schools personnel, businesses and prescreening employment organizations, and government agencies. The nature of the interactions is to provide and get information, to discuss and receive clarification, to resolve possible conflicts or misunderstandings and deliver excellent customer service at all times.

Physical Demands: Position requires sitting, walking, standing and occasional lifting. Manual dexterity is essential for quality performance with data entry. Occasional lifting is necessary when supplies are received; approximate weight varies from 5 - 20 pounds. This position receives a high number of telephone calls daily and requires the ability to receive verbal requests and instructions from the conversations. The ability to effectively communicate electronically and virtually. Clear vision is necessary for accuracy when reading large volumes of various written or online requests and later entering the information in the student database.

Hazards: There are no adverse working conditions associated with this position with the exception of prolonged exposure to computer screens.

Full-time Employment Benefits:

• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

• Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

• Longevity Pay

• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu .

If you are interested in this position, click on the link to the left to apply.

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This job is no longer available.

Pellissippi State Community College

Knoxville, TN