YouthCare Case Manager, Social Services Professional (SSP), Internal King County Applicants Only

King County   Pioneer Square, WA   Full-time
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$36.67 - $46.48 Hourly


Job Type
Career Service, Full Time, 40 hrs/week

DCHS - Community & Human Srvcs

Job Number

Children & Youth Services

4/1/2023 11:59 PM Pacific


The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

The Children, Youth and Young Adults (CYYA) Division of DCHS seeks a YouthCare Case Manager, Social Services Professional (SSP) who will partner with the YouthCare team to provide education and employment services to youth and young adults that are seeking a wide variety of services from YouthCare. This position will provide comprehensive education and employment services to young people referred from the YouthCare team. This position will assess education and employment needs, provide job readiness training, job search assistance, job placement, internship placement, employment retention and support services to youth/young adults. Youth/young adults will have various barriers to success including low-income, lack of work experience, homelessness/unstable housing, low-basic skills, legal system involvement, etc. The goal of this position is to provide services that lead to success in education and employment such as high school completion, job retention, and/or enrollment into post-secondary.

WHO MAY APPLY: This position is only open to internal King County employees who meet the minimum qualifications. Interviews for this selection process will take place on or around April 17, 2023.

REQUIRED MATERIALS: Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, "see my resume" are considered incomplete and will not be considered to be competitive.

WORK SCHEDULE/CONDITIONS: This is an onsite position scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval. This position is represented by Public Safety Employees Union (PSEU), Local 519.

WORK LOCATION: This position is located at Learning Center North, 16101 Greenwood Avenue North, Shoreline, WA 98133.


MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .

RECRUITER: Christina Jamerson,

Job Duties
  • Work with the YouthCare team to identify youth/young adults that would benefit from education and employment services/support.
  • Assess young adults to determine services needed to attain their education and employment goals.
  • Develop individual service plan with short-term and long-term goals related to education and employment. Monitor plan with the young person.
  • Develop and maintain effective relationships with youth/young adults ages 16-24 years who have multiple barriers to success, including housing instability/homelessness.
  • Counsel young adults in career, vocational/technical goals, employment, and personal issues. Mediate, problem-solve and coordinate individual services for young people.
  • Establish strong working relationships with YouthCare team, and community partners that will support young people in an effort to meet their goals e.g., community and technical colleges, community-based organizations, State agencies such as DSHS, and ESD, and become familiar with services and referral procedures of these providers.
  • Meet performance-based outcomes related to activity completion, competency attainment, GED attainment, job readiness training completion, internship placements and completions, and job placement, post-secondary placement, and persistence in post-secondary.
  • Develop and maintain relationships with employers, coordinate and monitor work experience training sites, provide job search and job retention training, job development and job search assistance services.
  • Complete required paperwork for the program that may be related to activities, demographics, and outcome attainment. This includes monthly case summaries.
Experience, Qualifications, Knowledge, Skills
  • Bachelors' Degree in social work, education, or related field. Relevant experience can be substituted for education as long as it is clearly demonstrated that experience will allow the candidate to meet the above requirements/job duties.
  • At least three years' experience providing direct multi-level social services to youth/young adults who have experienced homelessness/housing instability. Experience must be recent (three years in the last eight years), and specific to youth/young adults ages 16-24 years. Relevant lived experience may be taken into consideration.
  • Experience working with people experiencing homelessness, housing instability, poverty, and systemic oppression, and the ability to maintain positive regard for young people despite periods of ambiguity and opposition, and commitment to their success in education and employment.
  • Demonstrated ability to perform job duties within the context of understanding and applying complex regulations and definitions; and experience providing complete extensive technical documentation.
  • Demonstrated experience developing and maintaining effective working relations with a diverse population of youth, criminal justice agencies, employers, other staff, community and technical colleges, and community-based organizations.
  • Ability to maintain professional boundaries with young people while building trust and respect.
  • Ability to assume responsibilities or duties within the partner agency site (YouthCare) not specifically delineated in this job description for short periods of time or on an infrequent basis in order to best serve young people and help them meet their goals.
  • Demonstrated commitment to anti-racism and equity. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
  • Experience designing and operating programs and conducting data-driven continuous improvement processes.
  • Ability to effectively manage time to work on multiple tasks in high pressure/short deadline environment, and to adapt to changes in workload demand and priorities.
  • Knowledge of juvenile legal system and court systems and the ability to navigate resources for youth involved with these systems.
  • Strong interpersonal and human relations skills, including conflict resolution techniques.
  • Ability to work in stressful situations involving youth with barriers to success in education and employment.
  • Effective oral communication and interpersonal skills and the ability to work both independently and as part of a team.
  • Ability to communicate clearly and effectively with youth and employees from diverse cultural and socio-economic backgrounds.
  • Knowledge of developmental and motivation psychology.
  • Proficiency in the use of personal computers, with working knowledge of MS Word, Excel, Access, Outlook and the Internet.
  • Ability to pass a Washington State Patrol Background check.
  • Master's degree in social work or similar field.
  • Experience with YouthCare, and the homelessness continuum of care within King County .
  • Experience working in a multi-agency team.
Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
This job is no longer available.

King County

Pioneer Square, WA