Salary

$111,238.40 - $134,492.80 Annually

Location

Seattle, WA

Job Type

Career Service, Full Time, 40 hrs/week

Job Number

2025TB23970

Department

MTD - Metro Transit

Division

Mobility

Opening Date

04/17/2025

Closing Date

5/1/2025 11:59 PM Pacific

FLSA

Exempt

Bargaining Unit

C4 : PROTEC17-P&T-MTD

Full- or Part-Time

Full Time

Summary

Learn how Metro connects you with what matters.

King County Metro's ORCA Business Operations (OBO) team is seeking an experienced project/program manager to help streamline team operations and advance ORCA program goals and initiatives.

We are accepting applications from all qualified applicants, internal and external. New to ORCA? Learn more about the program by visiting the Getting Started page at myORCA.com.

OBO is a small team comprised of project managers and ORCA system experts who partner with internal and external stakeholders to develop and maintain our regional fare payment system so that it is easy to use and responsive to diverse customer needs. The OBO team sits in the Customer Communications & Services section of the Mobility Division in the Metro Transit Department of King County, and is the primary liaison to our partners at other ORCA transit agencies. This team is the central point of contact for all King County employees and teams in matters regarding ORCA fare payment including customer and staff support issues, regional partner and vendor relationship management, program administration, and implementation of new system functionality. OBO places a strong emphasis on customer service and their mission is to ensure that ORCA users have a convenient, reliable, and superior experience with the ORCA system by addressing system problems head on, developing resources to help users navigate the system within their given function, and prioritizing new system functionality that centers Metro's vision and customer needs.

The successful candidate for this position will play a vital role in advancing these efforts by leading special projects, facilitating stakeholder engagement, supporting the manager with program administration tasks to ensure continuous support for critical functions, developing plans, policies, procedures, tools, and trainings for a broad range of users, and using data to develop reports and analyze operations to encourage continuous improvement for all. They will demonstrate excellent interpersonal and organization skills to track and manage projects involving multiple user groups while accomplishing independent projects simultaneously. The successful candidate will have strong problem-solving and analytical skills, and experience using data to make informed decisions.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles to all aspects of the work.

As the ORCA Project/Program Manager III, you will:

Program Management

• Independently lead projects as assigned by the manager, including the development of project plans that incorporates scope, schedule, and deliverables
• Actively participate in identifying, prioritizing, and designing new system functionality and their outcomes to align with Metro's needs and larger program objectives
• Collaborate with internal and external partners to develop functional requirements and deployment strategies for new technology changes
• Coordinate detailed document reviews and testing procedures with subject matter experts
• Lead change management efforts, especially in the development and delivery of necessary communications for staff and leadership like announcements, presentations, briefings, reports, decision requests, and trainings
• Diplomatically facilitate dispute resolution while protecting our partner relationships and King County reputation

Document & Analyze

• Develop complex reports for use by multiple audiences including leadership, front-line staff, and customers
• Use quantitative and qualitative data to analyze the effects of process and system changes on various lines of business and make recommendations for changes to project scope or direction
• Maintain an internal SharePoint site where staff can easily access resources and support
• Create a wide range of policy, procedure, informational, and reference documentation
• Perform regular audits of various system activity to monitor adherence to policies and identify opportunities for improvement

Team Operations & Support

• Support the OBO manager in core operational functions like meeting facilitation, administrative tasks, and team lead duties in the manager's stead
• Support other OBO members with their projects and elevated issues as needed
• Actively contribute in meetings to foster a culture of collaboration, respect, and growth
• Assist in hiring activities as needed
• Other duties as assigned

Experience, Qualifications, Knowledge, Skills

We are looking for candidates who meet these minimum qualifications:

• At least 5 years of experience applying basic project management fundamentals
• Superior organizational skills to manage a variety of tasks and projects simultaneously
• Flexibility and the ability to prioritize complex tasks within tight time and budget constraints, and to readily change priorities as needed or as directed.
• Demonstrated ability to work collaboratively with a diverse group of stakeholders and successfully develop partnerships, negotiate agreements, and facilitate consensus
• Excellent verbal and written communication skills to interact professionally with people from all levels of the organization as well as members of the public
• Experience developing and presenting training and informational materials to audiences with varying degrees of understanding
• Experience writing and maintaining policies and procedures
• Ability to gather and present an assortment of data using various software programs and tools in a clear and accessible manner to all audiences
• Strong attention to detail with demonstrated ability to interpret information, make meaningful connections between cause and effect, predict possible outcomes, and make strategic decisions
• A continuous improvement and team-oriented mindset to tactfully identify opportunities for efficiency
• Demonstrated personal integrity, reliability, and dependability
• Intermediate skills using the Microsoft Suite (Word, Excel, Outlook, PowerPoint, SharePoint, and OneDrive)

DESIRED SKILLS/EXPERIENCE

The most competitive candidates will also have these skills or experience:

• Understanding of the ORCA fare processing system
• Customer service and/or project management experience in the public sector
• Advanced proficiency in SharePoint administration
• Experience using Power BI, Salesforce, Visio, MS Project and/or other project planning software
• Understanding of software release principles
• Experience leveraging programming languages like DAX, SQL, C++, Python, etc.

Supplemental Information

APPLICATION PROCESS

If you are interested in pursuing this position, please submit an application online at https://www.kingcounty.gov/jobs and follow the instructions carefully. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at: www.kingcounty.gov/jobs .

Required Forms and Application Materials :

• An online King County application, updated with accurate contact information and all relevant work history and experience going back 10 years (or more, if necessary). This will serve as your resume, so a separate document is not required.
• A cover letter no longer than two pages summarizing why you're interested in this position and how you meet or exceed the qualifications in the job description. You are encouraged to include life experiences that has prepared you for this role. However, please do not include any protected class information such as your race, gender, age, religion, or other personally identifying details that are not relevant to your qualifications.
• Please attach a copy of a report or presentation you are proud of. You may redact sensitive information if needed. In the supplemental questions, describe how it was developed, challenges that emerged during its creation, and how the information was used to make business decisions.
• Complete all supplemental questions.

All the application materials will be screened for qualifications, competitiveness, completeness, and communication skills. Applications that are not complete, or do not include the required materials, will not advance in the process. The most competitive candidates may be invited to participate in one or more interviews.

This recruitment will also be used to fill one career service Project/Program Manager III position and establish an eligibility pool to fill future Career Service opportunities in this classification within the Mobility Division. The eligibility pool will be valid for 12 months from the date of posting, or until exhausted, and may be used at the discretion of the hiring authority.

Work Schedule:
The work week is 40 hours, Monday through Friday. Work hours are typically 8:00am-5:00pm but can be flexible with approval. As an exempt role under the Fair Labor Standards Act, it is not eligible for overtime pay. The employee in this position will be expected to work at King Street Center (201 S Jackson St, Seattle) or other King County facility at least one day per week or as otherwise directed by the manager.

Work Location(s):
This is a hybrid position. The main onsite location is King Street Center 201 S. Jackson St., Seattle, WA.

Teleworking Requirement:
The work associated with this position is currently being performed in a hybrid fashion including teleworking, complemented with onsite work and meetings as needed. Frequency of onsite work will vary based on business and operational needs. Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. Employees will be provided with a County issued laptop and must maintain a home work space with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Union Membership: Protec 17

Classification/Job Code: 2441300/243303 Project/Program Manager III

Grade: 63

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Tracy Bylund at tbylund@kingcounty.gov .
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.



King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year plus twopersonal holidays
• Generous vacation and paid sick leave
• Paid parental,family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.