Membership Services Representative (620)

Hancock Regional Hospital   Greenfield, IN   Full-time
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Membership Services Representative (620) 

Category Hancock Wellness - New Pal - 8830  

JOB SUMMARY: Under the direction of the Front Desk, Jungle Club, Massage Supervisor, the Membership Services Representative is responsible for initiating/completing the new member sales process, facility tours, new member initial appointments and making sales calls.



  • Customer Service: Give facility tours, pricing information and customer service to new and current members regarding HWC membership.
  • Communication: Checks voicemail and replies within 24 hours of message during the business week.
  • Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.


    • Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
    • Meets and follows all goals assigned to that individual by the Programs & Operations Manager.
    • Involved in community outreach by attending health fairs and setting promotional boxes. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
    • Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
    • Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
    • Attends all scheduled employee meetings.
    • Maintains responsibility for ongoing positive communications with peers and adheres to all Wellness Center policies.
    • Assumes other duties and projects as assigned.
Position Requirements


  • Basic computer skills, excellent communication and customer service skills required.
  • Previous experience in a direct sales position preferred.
  • Previous experience in a community, commercial or hospital-based fitness center preferred.
  • Ability to work a flexible schedule as needed.
Full-Time/Part-Time Part-Time  
Shift -not applicable-  
Sign-On Bonus  
Position Membership Services Representative (620)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 11/10/2023  
Location Hancock Wellness Center - New Pal  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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This job is no longer available.

Hancock Regional Hospital

Greenfield, IN