Electronic Payments Program Manager

King County   Pioneer Square, WA   Full-time
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$96,699.20 - $122,574.40 Annually

Seattle, WA

Job Type
Career Service, Full Time, 40 hrs/week

DES - Executive Services

Job Number

FBOD-Finance & Business Ops

3/26/2023 11:59 PM Pacific


King County's Finance and Business Operations Division is seeking an Electronic Payments Program Manager(Project Program Manager 3)!

The Electronic Payments Program Manager will provide direct and targeted support to County agencies for the analysis, planning and implementation of electronic payments, including the expansion of current payment applications, the development of new payment applications, and the management of the County's contractor for processing electronic payments. While the position primarily focuses on electronic accounts receivable services (incoming payments to King County), the position is available to support projects enhancing electronic accounts payable services (outgoing payments from King County). The position may also provide research, analysis, and project management support for other ad hoc financial projects involving the Finance and Business Operations Division (FBOD). The position reports directly to the Chief Treasury Officer in FBOD.

Scope of Job Duties: To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill, and ability to:
  • Serve as liaison between the Finance and Business Operations Division (FBOD), King County Information Technology (KCIT), payment vendors, and agencies for new or expanded electronic payment services.
  • Collaborate with other County agencies on projects to enhance the use of electronic payments, including payments for accounts receivable services and accounts payable services.
  • Provide staff support to the e-Business Steering Committee, which is responsible for overseeing electronic payments and other countywide programs such as the use of electronic signatures for contracts and other documents. Staff support includes preparing agendas, developing and delivering presentations, and facilitating meetings.
  • Update Executive policies or King County Code pertaining to electronic payments or other financial policies under the purview of FBOD.
  • Serve as the County's business lead for ensuring enterprise-level compliance and reporting to meet Payment Card Industry (PCI) standards; also work closely with the County Chief Information Security Officer (CISO) on PCI compliance and any security issues relating to electronic payments.
  • Prepare periodic status reports for agency customers and annual reports required by Executive Policy or King County Code.
  • Develop and update performance metrics to track enterprise performance involving adoption and expansion of electronic payments. Also develop and update performance metrics pertaining to other assigned projects.
  • Assist agencies in developing business plans and facilitate approvals by the FBOD director and the e-Business Steering Committee.
  • Recommend strategies and practices that will keep the County current and moving forward to meet the public's growing demand for electronic payments.
  • Recommend strategies and practices that will enable County agencies to enhance ACH, payment card, and other forms of paperless processing for accounts payable services.
  • Monitor contract performance involving the County's designated electronic payment vendor and consultants providing PCI services; support new Requests for Proposals and contracts when current contracts expire.
  • Stay up to date on the legal and regulatory aspects of electronic payments including County and State laws, fee setting and recovery policies, and payment methods.
Minimum Qualifications:
  • Knowledge and professional experience managing projects to meet milestones, budget, and deliverables, while managing relationships with customers, vendors, and IT partners.
  • Experience in a fast-paced setting where it is important to organize, prioritize, and address rapidly growing operational demands for services and support
  • Experience and familiarity with processing electronic payments in an operational environment, including an understanding of the various technologies and the legal/regulatory environment.
  • Experience developing and analyzing performance metrics and producing various reports for management level audience.
  • Strong communication, interpersonal, writing and customer service skills
  • Intermediate level of technology proficiency using MS Office Productivity tools in your daily work
  • Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products
  • Ability to work with people from diverse backgrounds.
  • Equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work
We would love it if you have:
  • Project Management Professional (PMP) certification
  • Experience working in a government financial setting.
  • Knowledge, skill, and practical use of King County's financial systems, policies, and procedures.
  • Experience with LEAN processes and principles
  • Experience with SharePoint, MS Teams, and other collaborative online tools
The Finance and Business Operations Division's mission is to provide exceptional customer value for accounting, procurement, treasury, and small business services. We are actively seeking employees whose behavior is in alignment with our division's core values.

Other Position Information:
This position is Exempt from the provisions of the Fair Labor Standards Act and is therefore is not overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek; normally 8:00 a.m. - 5:00 p.m. Monday through Friday. This position is not represented.

The work associated with this position will primarily be remote.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop. When working remotely employees must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

The Application Process:
A completed King County Application is required. The recruitment for this position is open to all qualified candidates. Applicants from this recruitment may be used to fill future opportunities in this job classification. We highly recommend that you also provide a resume and cover letter addressing how you meet the minimum qualifications and why you are interested in this position.

Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options.

If you have any questions or concerns while applying, please contact:
Caitlyn Prouty, Recruiter
Email: cprouty@kingcounty.gov

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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King County

Pioneer Square, WA