Salary

$89,315.20 - $113,214.40 Annually

Location

Chinook Building 401 5th Avenue Seattle, WA

Job Type

Special Duty Assignment or Term Limited Temp (TLT)

Job Number

2024BM22526

Department

DES - Executive Services

Division

Business Resource Center

Opening Date

09/04/2024

Closing Date

9/18/2024 11:59 PM Pacific

FLSA

Exempt

Bargaining Unit

Z3 : KC Personnel Guidelines

Full- or Part-Time

Full Time

Summary

King County's Business Resource Center (BRC) Training Team has an opening for a creative training professional to develop and deliver engaging technical training content in a variety of mediums. This is a two (2)-year term-limited temporary (TLT), benefits eligible, position.

This position is anticipated to last until September 2026 based on business need.

We are looking for a tech-savvy trainer who enjoys flexing their creative muscles to make technical educational content engaging and helpful for our customers. Our ideal candidate will enjoy collaborating with team members and have great customer service skills. They will also have a passion for helping employees learn how to be more efficient by optimizing their use of our business systems and are always seeking to educate and help customers adapt to ongoing application changes. Our ideal candidate will be a motivated self-starter who isn't afraid to ask for help or recommend training process improvements.

Who We Are and What We Do:
The BRC supports, maintains, and optimizes King County's enterprise HR and payroll system (PeopleSoft), as well as the finance, procurement, and business intelligence (BI) applications. These enterprise business applications are used countywide to perform essential business processes.

The BRC Training Team works closely with teams across the division to support training activities for system upgrades and projects that implement changes to business processes, system functionality and implement new Oracle products. We work with project teams and subject matter experts to assess changes impacting existing training content and work to define and organize content to be included in new or updated educational offerings. We provide change management and communication support to the user communities for major systems changes.
KEY DELIVERABLES AND EXPECTATIONS: To be considered minimally qualified for this position, you must demonstrate skill and ability to:

• Be a creative thinker and problem solver who shows strong self-initiative to overcome issues and can work both independently and collaboratively with team members.
• Plan, design, develop, and deliver technical training content using the following skills:
  • Video production/editing (e.g., screen capture, software demo/tutorial)
  • Instructional design for asynchronous e-learning course development
  • Technical writing (e.g., user guides, tutorial scripts, communications, etc.)
  • Live facilitation for virtual instructor led training and workshops
• Utilize a variety of technical tools (e.g., Articulate360 - Storyline/Rise [e-learning], Camtasia [video editing], Office 365, etc.) to produce and deliver training content that supports our customers in applying what they've learned into their daily business operations.
• Use the Web Content Accessibility Guidelines (WCAG) to ensure training content meets Americans with Disabilities Act (ADA) digital accessibility requirements.
• Have proven time management skills - be able to plan and manage project tasks, keep track of project schedules, and meet deadlines.
• Coordinate with project teams and subject matter experts to evaluate systems changes that impact our customers.
• Advise on and support training activities for system upgrades and projects that implement changes to business processes and system functionality.
• Develop collaborative relationships with BRC systems analysts, business partners, and system stakeholders, and customers.
• Demonstrated ability to work productively with team members, leadership, customers, and stakeholders at all levels of the organization.
• Develop and deliver presentations, communications, and specialized training through forums, virtual instructor-led trainings, workshops, and other mediums of information sharing.
• Learn and adopt new tools and approaches over time as part of the continuous improvement of training offerings.
• Considers behavior awareness and interpersonal communication style to meet the needs of a wide range of situations.
• Perform other duties as assigned.

We are looking for candidates who have [ :

• Experience in e-learning development and instructional design models (i.e., ADDIE, Kirkpatrick, Gagne, SAM, Bloom's Taxonomy).
• Basic understanding of visual design and tools (e.g., Adobe Creative Cloud, Canva, etc.)
• Advanced knowledge and skill with Microsoft Office products, including, but not limited to: SharePoint, Teams, Word, and PowerPoint
• Experience using measurement tools and techniques to assess training effectiveness.
• Familiarity with organizational change management.
• Experience communicating technical concepts to a non-technical audience.

TELECOMMUTING:
The work associated with this position will be hybrid. Our office space is in the heart of downtown Seattle in the King County Chinook building. There are hundreds of great lunch spots and transit options within walking distance.

APPLICATION PROCESS:
The recruitment for this position is open to all applicants. A completed King County Application is required. If you have any questions, please contact DES Talent Solutions at DESTalentSolutions@kingcounty.gov .

This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year plus twopersonal holidays
• Generous vacation and paid sick leave
• Paid parental,family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.